Privacy policy
At Factory Ireland, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from factoryireland.myshopify.com (the “Site”).
Contact
If you have any questions about this policy, our privacy practices, or wish to make a request or complaint, please contact us at:
Email: info@factoryireland.com
Location: United Kingdom
Collecting Personal Information
When you visit our Site or place an order, we collect certain information to allow us to operate our store, fulfil orders, and improve your experience.
Device Information
We automatically collect information about your device to help our website function properly and understand how visitors use the Site.
This may include:
- Web browser type
- IP address
- Time zone
- Cookie data
- Pages or products viewed
- Search terms and site interactions
This information is collected using cookies and similar technologies and is shared with Shopify, our ecommerce platform.
Order Information
When you make a purchase, we collect information necessary to fulfil your order and communicate with you.
This includes:
- Name
- Billing and shipping address
- Payment information
- Email address
- Phone number
This data is used to process payments, arrange shipping, send confirmations, prevent fraud, and provide customer support. Information is shared with Shopify and relevant payment and delivery providers.
Customer Support
If you contact us, we collect the information you provide so we can respond and assist you effectively.
Sharing Personal Information
We share your personal information only when necessary to operate our business or comply with the law.
This includes:
-
Shopify, which powers our online store
You can read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy - Legal or regulatory authorities, where required by law
We do not sell your personal information.
Behavioural Advertising & Analytics
We may use analytics tools (such as Google Analytics) to understand how customers use our Site and to improve performance.
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may also use cookies to show relevant advertising, depending on your location and consent preferences.
Using Your Personal Information
We use your information to:
- Process and fulfil orders
- Communicate with you about purchases or enquiries
- Improve our website and services
- Share updates, products, or offers (only where you’ve consented)
GDPR (European Residents)
If you are located in the European Economic Area, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
- Transfer your data to another service
To exercise these rights, please contact us using the details above.
Your data may be processed outside the EEA through Shopify (including Canada and the United States), in line with GDPR requirements.
Data Retention
We retain your personal information only as long as necessary to fulfil orders, meet legal obligations, or until you request deletion.
Cookies
We use cookies to ensure the Site works correctly, remember preferences, and analyse performance.
You can manage or disable cookies through your browser settings. Please note that blocking cookies may affect site functionality.
For more information about cookies, visit:
www.allaboutcookies.org
Do Not Track
Our Site does not currently respond to “Do Not Track” browser signals, as there is no consistent industry standard for doing so.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The latest version will always be available on our Site.
Complaints
If you have concerns about how we handle your data, please contact us first.
If you’re not satisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):